Customer Care
My Account Questions
Click the My Account link at the top of our site and sign in with your email address and password to edit your account information. You may also email us at cs@petricious.com or call us at 800-863-7195.
What if I forgot my password?
Click the My Account link in the Help menu at the top of our site. Enter your email address and click the link below that says “click here”. That will send an email message to you with your password.
Order Status
How do I change quantities or cancel an item in my order?
Once an order is placed it enters the shipping queue immediately and cannot be changed online. If your order was placed within 24 hours, you may call us at 800-863-7195 to find out if there is still time to modify it.
An item is missing from my shipment.
Please track your order using the instructions above. If the order status says “Processing”, then the item was back ordered because it was out of stock and will be delivered separately (at no additional cost to you – see the following paragraph). If the order status says “Shipped”, then please contact customer service at cs@petricious.com or 800-863-7195 to let us know about the missing item and we will send it out immediately or issue you a credit, whichever you prefer.
When will my backorder arrive?
Back ordered items will ship to you as soon as they are back in stock. You should receive an email notifying you of the back ordered items. Most back ordered items are shipped within a few days, although occasionally if the manufacturer is out of stock it will take longer.
Please note you will not be charged for back ordered items until they are shipped. There will be no extra shipping charges added to the original order amount as a result of the backorder.
Shipping and Returns
What will my shipping charges be?
Free shipping on all orders $85 and over; flat rate (8.99) shipping on all other orders (excluding Alaska, Hawaii, US Territories & Military APO/FPO addresses). Additional shipping charges apply to Guaranteed Overnight, 2 Day Shipping and frozen raw orders.
When will my order ship?
Most weekday orders placed by 12PM Eastern Time are processed within 24 hours. Orders placed after 12PM Eastern Time will be processed in 24-48 hours. You will receive a shipment confirmation when your order has shipped. If an item is out of stock, you will be notified via email within 2 business days. If applicable, the other items on your order will ship immediately. The out of stock item will ship promptly when it is back in stock. We will never charge additional shipping due to a backorder.
Shipping Methods & Times
Standard Shipping
5-10 Business Days (depends on location)
- FREE SHIPPING on orders $85+ (excluding AK, HI, APO/FPO)
- Flat Rate $X.XX on all other orders (excluding AK, HI, APO/FPO)
2 Day Delivery
Does not ship on weekends or holidays and features no Saturday or Sunday deliveries
Overnight Delivery, Next Business Day
- Next business day delivery
- Does not ship on weekends or holidays and features no Saturday or Sunday deliveries
- Available in contiguous 48 states only
International Shipping
We currently do not ship outside of the United States.
100% Refund GUARANTEE
Return Policy
Guarantee: You may return any product for any reason within 30 days of receipt for a full refund of the amount paid for the product (not including shipping charges).
Return Procedure: TBD. You can request a return authorization number by filling out our return request form or calling us at 800-863-7195. Please make sure to indicate your order number if possible, and the item(s) you wish to return. We will provide you with a return authorization number, which you must write on the inside and the outside of the package containing your returned item(s) and send to:
Petricious Fufillment Center
Attn: Returns Department
250 S Diversatech Dr
Unit 4
Manteno, IL 60950
The customer is responsible for all return shipping charges.
Mis-shipment: If you have received an incorrect item, please fill out our return request form or call us at 800-863-7195. Please reference your order number and we will provide instructions for returning the item and obtaining the correct replacement. All items must be reported within the 30 day return policy period.
Exchanges: Ordered the wrong item? Simply place an order online for the correct item and return any item(s) that you do not want in their original condition following the instructions above.
Refused Delivery: If your order is refused upon delivery and returned to us, we will charge a restocking fee of $15 plus any return shipping charges. If your order is returned to us because of a mistake in the address that was entered by you, we will have to charge you for the return shipping charges (no mail receptacle, no apartment number, moved, etc.) Please note: if FedEx is late due to FedEx error we will assist in recouping a shipping refund from them for you, so please accept the late package instead of refusing it.
Cancelled Orders: Please be aware that we process orders within 24-48 hours when they are placed, so you may not be able to cancel your order after it is placed. If you request to cancel your order and it is boxed and waiting for pick up by the delivery service, you will be refunded the amount of the order less a restocking fee of $15.
Guarantee:
You may return any product for any reason within 30 days of receipt for a FULL refund (not including shipping charges).